Student Support Services
Academic Advising
How can the Academic Advising department help me?
The academic advising department helps students address their academic concerns. Academic advisors can help students navigate their online learning environment, select and register for courses, add/drop courses, process course withdrawal requests, and connect students to available resources. They also provide guidance pertaining to the submission of dispute forms, Satisfactory Academic Progress (SAP) appeals, and graduate school applications.
To speak to your academic advisor directly, book an appointment @AdvisingSupportWithBrenda.
Contact Information
Phone: 877-591-4723
Email: advising@snhu.edu
Business hours:
Monday-Friday - 8AM - 8PM ET
Saturday-Sunday - 9AM - 8PM ET
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Admissions
How can the Admissions department help me?
The Admissions department helps students interested in enrolling in certificate or degree programs at the university. If you are currently enrolled in an undergraduate program and are interested in pursuing a graduate degree at SNHU, please contact the Admissions department for information about our graduate programs.
Contact Information
Phone: 888-327-7648
Email: enroll@snhu.edu
Website: SNHU Online Admission
Business hours:
Monday-Friday - 8AM - 8PM ET
Saturday-Sunday - 9AM - 8PM ET
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Career Services
How can the Career Services Department help me?
If you are starting your academic journey and are unsure of your major or are looking to change career paths, the career services department can help. They will help you figure out which major is best suited for you to fulfill your long-term career goals. A Career Advisor can also help you understand job market trends, obtain jobs or internship opportunities, write a resume and/or cover letter, and prepare for job interviews.
Contact Information
Phone: 888-672-1458
Email: cocecareer@snhu.edu
Website: Career 360: Online Student Virtual Career Center
Business hours:
Monday-Thursday - 8AM – 8PM ET
Friday - 8:00AM - 7:30PM ET
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Online Bookstore Customer Service
How can the Online Bookstore help me?
Contact the online bookstore if you purchased course materials and didn't receive a confirmation of your purchase or instructions on how to retrieve your access code for your e-books. Also contact them if you need to return your course materials. Note: You can only return an e-book if you didn't use the access code.
Contact Information
Phone: 844-602-9860
For general order issues (not pertaining to digital items)
Phone: 844-602-9861
For access to, or a return of any digital items
Emails:
- SNHU Main Email: SNHUsupport@bncservices.com
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SNHU eContent Email: SNHUdigitalsupport@bncservices.com
Website: https://BNCvirtual.com/snhu
Business hours:
Monday-Friday - 8:00AM – 8:00PM ET
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The IT Service Desk
How can the IT Help Desk help me?
The IT Service Desk can help students experiencing technical difficulties, such as problems logging into the student portal (mySNHU), SNHU email, or Brightspace.
Contact Information
Phone: 855-877-9919
Submit a Ticket to the IT Service Desk This link opens in a new window. Please bookmark this page for easy future access.
Chat with the IT Service Desk This link opens in a new window.
Business hours:
Every day (7 days a week!) – 7:30AM – 12:30AM ET
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Mantra Health Hub
What is Mantra Health Hub and how can it help me?
Mantra Care Hub offers students free access to real-time support and connection to mental health professionals who can provide tools and resources to overcome obstacles, build resiliency and more.
Your free Mantra Care Hub benefits:
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Therapy: Up to six free virtual sessions per year with licensed therapists.
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Coaching: One-on-one support focused on emotional wellness or academic productivity.
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Peer Mental Health Support: A 24/7 anonymous peer community, powered by Togetherall and moderated by professionals.
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Self-Care: Short, self-guided wellness courses on stress, communication and mental health skills.
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ConnectNow (Video and Phone): In-the-moment support from licensed professionals just a call away at 833.589.0141. Video support is available 12 p.m. – 12 a.m. ET daily, and phone is available 24/7 for crisis support.
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Basic Needs Support: Use Single Stop to connect with resources like food, housing and financial aid.
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Global Support and Interpretation: Crisis support worldwide with interpretation services.
Contact Information
Phone: 833-589-0141
Email: hi@mantrahealth.com
Website: Mantra Health Hub
Business hours:
24/7 for crisis support.
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Online Accessibility Center (OAC)
How can the Online Accessibility Center (OAC) help me?
The OAC helps students with diagnosed disabilities determine what accommodations may be needed to help them be successful. Supporting documentation stating your specific diagnosis and/or 504/IEP is required. If you believe you’ll need accommodations, speak to an OAC Accommodation Specialist.
Contact Information
Phone: 866-305-9430
Email: oac@snhu.edu
Fax: 877.520.8916
Website: Online Accessibility Center (OAC) | SNHU
Business hours:
Monday-Friday - 8AM - 6PM ET
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Student Financial Services (SFS)
How can the Student Financial Services department help me?
Student Financial Services can help students complete their FAFSA, understand their financial aid breakdown and payment options, and guide them in finding and securing grants/scholarship opportunities.
Contact Information
Phone: 877-455-7648
Email: studentfinance@snhu.edu
Business hours:
Monday-Friday - 8AM - 8PM ET
Saturday-Sunday - 9AM - 8PM ET